Refund Policy

Surveyandcare.com is an independent provider of market research and survey services. Our services are customized and initiated based on client-specific requirements. Please review our refund policy carefully before purchasing any service.

1. Service-Based Nature

All services offered by Surveyandcare.com are intangible, customized, and research-based. Once a project has been initiated, resources, time, and expertise are allocated specifically for that client.

2. Eligibility for Refunds

Refunds may be considered only under the following conditions:

The service has not yet started, and

A written cancellation request is submitted within 24 hours of payment.

If these conditions are met, a partial or full refund may be issued at our discretion after reviewing the request.

3. Non-Refundable Situations

Refunds will not be issued if:

The research, survey design, data collection, or analysis has already begun

Reports, insights, or findings have been shared (partially or fully)

Delays occur due to incomplete or incorrect information provided by the client

The client changes scope, objectives, or requirements after project initiation

4. Subscription or Ongoing Services

For any recurring or ongoing services, cancellations must be submitted before the next billing cycle. Charges for the current billing period are non-refundable.

5. How to Request a Refund

To request a refund, please contact us at:
info@surveyandcare.com

Include your payment reference, service details, and reason for the request. All refund requests are reviewed within 5–7 business days.

6. Processing Time

Approved refunds will be processed to the original payment method within 7–10 business days, depending on the payment provider.

7. Policy Updates

Surveyandcare.com reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page.